Terms & Conditions

Welcome to the Palmers Department Store Ltd website terms and conditions for use. These terms and conditions apply to the use of this website and by placing an order with us you agree to be bound by the terms and conditions set out below.

The Contract Between Us

Before Palmers Department Store Ltd can accept your order we need to have received your full payment via SagePay, PayPal or Google Checkout. Once we have received your payment we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Our confirmation of receipt of your order will amount to an acceptance of your order (unless it specifically says otherwise) and will create a legally binding contract between us.

Our Right To Refuse Your Order

We reserve the right to refuse your order for any reason, whether or not payment has been received by us, if:

• we have run out of stock for the goods you have ordered

• we do not do standard delivery to your area

• one or more of the goods you ordered was listed at an incorrect price due to a typographical error or a mistake in the pricing information that we have received from our suppliers

If we do need to refuse your order we will notify you by phone or e-mail and will re-credit to your account any payment that we have received from your credit card as soon as possible (which will always be within 30 days of your original order). Unfortunately we cannot offer any further compensation for any disappointment you experienced.

Recycling of electrical and electronic equipment

Recycle your electrical devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment it will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We are proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your household bin.

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS)

To find out more information on WEEE recycling and to locate you’re nearest recycling centre please visit the Recycle More website.

Product Descriptions

The product descriptions that we provide are to the best of our knowledge as accurate as possible; images are also as accurate as possible but the actual product may vary slightly. Some pictures, where stated are used for illustrative purposes only, actual products may differ slightly. Sizes are also as accurate as possible, the product may vary slightly.

Complaints/Faulty Goods

In the event of a complaint please contact us directly; we endeavour to resolve any issues or queries as quickly and as effectively as possible. Due to the nature of our products once they have been used we cannot accept their return, therefore please ensure that you thoroughly inspect your goods before you use them. We can only accept the return of used items if they are faulty. If you do receive a faulty, damaged or incorrect item please contact us via email: enquire@palmerstores.com, or phone: 01439 844 291.

We are happy to issue full credit for goods and delivery of faulty items that we receive within 30 days of you receiving the goods; we are unable to issue credits for items that we do not receive.


You can cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the day after you receive the goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing or email. If you have received the goods before you cancel your contract then please send the goods back in a pristine condition, unopened, to our contact address at your own cost and risk. If you cancel your contract before you have received the goods but we have already processed them for delivery please do not unpack the goods when you receive them and send them back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited as soon as the goods have been returned to us and inspected for any defects; payment will be processed as soon as possible and always within 30 days of your order.

If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.


If the goods we deliver are not what you ordered or are damaged, defective or the incorrect quantity, then we shall have no liability to you unless you notify us, in writing, of the problem within 10 working days of the delivery of the goods in question (except where you are dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977).

If you have not received the goods that you ordered within 30 days of the date on which you ordered them, then we shall have no liability to you unless you notify us, in writing, of the problem within 40 days of the date on which you ordered the goods.

If you notify us of a problem under this condition then at your option we will either:

• make good any shortage or non-delivery;

• replace or repair any goods that are damaged or defective; or

• refund to you the amount paid by you for the goods in question and we shall have no further liability to you

Save as precluded by law we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any legal rights you might have as a consumer.


If you do need to notify us of a problem please ensure you do so in writing, either by email:


Or post:

Palmers Department Store
37-39 Market Place
Great Yarmouth
NR30 1LU

Events Beyond Our Control

We will have no liability to you for any failure to deliver the goods you have ordered or for any delay in doing so or any damage or defect to the goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected to the extent that they are capable of continuing in force without the unenforceable term or condition.


You acknowledge and agree to be bound by the terms of our Privacy Policy.

Third party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us except where you are dealing as a consumer. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us; and, save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Online Customer Services by email at enquire@palmerstores.com or call us on 01493 844 291.


Competition Terms and Conditions

By entering into this competition, all entrants agree to be bound by these Terms and Conditions.

In the event that any entrant does not, or is unable to, comply with and meet these Terms and Conditions and the competition information, Palmers shall be entitled at its sole discretion to disqualify such entrant, without any further liability to such entrant.

Only entries made via the published competition entry method will be deemed valid. Only one entry per person is permitted.

To enter any Palmers competition you must be: (a) a UK or EU resident; and (b) 18 years old or over at the time of entry.

This competition is free to enter and no purchase is necessary.

This competition is not open to employees (or members of their immediate families) of Palmers Department Stores or the competition promoter.

Palmers Department Stores may exercise its sole discretion to use the winner’s name and image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid.

No cash (or voucher) alternative if prize value isn’t used up in selection of prize items.

One delivery address per prize winner. This delivery address must be within mainland UK to receive P&P at no extra charge.

The winner/s will be randomly selected from all entries. The judges’ decision will be final, and no correspondence will be entered into.

Winners will be notified by email. If winners fail to reply within 48 hours, Palmers Department Store reserves the right to pick another winner.

These terms and conditions were set out in accordance with The Consumer Protection from Unfair Trading Regulations (2008) and the The British Code of Advertising, Sale Promotion and Direct Marketing Code.