Palmers Stores LtdOn-Line Orders : Help and Information
How To Use our online order system
Our shopping cart system is designed to be simple and intuitive to ensure you may order from us easily and conveniently. You do not need to pre-register to begin buying using our online order system.
Online Shopping
Browse our shopping pages to locate the items you wish to select. Some
products may offer options (colour, size, quantities, etc) - select
the specification that you prefer, then click the adjacent ADD TO BASKET
button.
(1) Your Current Order
The shopping page that you are on will refresh and towards the top right-hand
corner you'll see a summary of your current shopping basket contents.
you can remove items
from your basket by clicking the small X icon adjacent to any item.
When you are ready to complete your order, click the CHECKOUT button
below the summary
(2) Customer Registration
This is part 2 of the 3-stage order completion sequence. If you have
ordered from us before you'll have been issued with a unique password
by email. Enter your email address and your password, you'll be directed
straight to the paymant page without having to enter all your contact
information again. If you are a new customer just enter your email
address to begin the customer registration process.
(2A) Customer Details
New customers need to register their contact information at that section.
(3) Order Summary and Payment Method
On the final page you will clearly see details of the items you are ordering
and your own contact details that you have entered. You should check
everything carefully to ensure correctness - there are options here
to return to any part of the order process to change your order or your
contact information. When you are satisfied that everything is correct
you simply need to select your payment option from those available (see
info below), then click the PAY NOW button.
Credit Card Payments using WORLDPAY
real-time Secure Server
You will be immediately transferred to our credit card payment facility
on the WORLDPAY secure server.
You will see the "secure environment" symbol (a small padlock)
in the bottom right hand corner of the browser window to confirm that your
information is securely encrypted.
You may then enter your Payment Card details as directed.
Your card details are encrypted on the WORLDPAY secure server using 128bit
SSL technology - the most advanced available - and WORLDPAY will connect
directly to your card issuer to confirm the transaction.
NO DETAILS OF YOUR CARD ARE SENT ANYWHERE IN ANY FORM OF EMAIL.
We are never informed of your card details, only whether the transaction
has been approved or not.
Assuming payment card approval, a full confirmation will be displayed which
you may print for your records and you will also automatically receive our
ORDER SUMMARY email confirming the order.
Total Security
We have chosen this method of e-commerce because it is the most secure method
available.
Credit Card Callback Service
With this useful service, you do not have to enter your card details at
all. Simply complete your own contact and delivery information, and we will
telephone you the next working day to obtain your payment card details.
When you select this option, an ORDER SUMMARY is automatically generated.
A copy of the order is emailed to your email address.
When we contact you, we will quote the unique order number that is included
on your order confirmation.
We will then process your card the same or the next working day. We may
have to contact you if there is a problem with processing your card
Technical Notes
Our ordering system should operate perfectly on all recent browsers and most older ones.
Some ISPs and email service providers use poor quality SPAM filtering and this may automatically treat your order confirmation email as spam, thus preventing it from reaching you. If you do not receive your order confirmation email this will certainly be the case - please contact us directly and we will confirm receipt of your order.
