FAQs

How long will my order take to arrive?

We aim to deliver within 4 working days following the date of your order but to avoid disappointment, please allow 8 working days. We will contact you within 48 hours if we suspect there may be a delay in the dispatch of your order.

How do I return an existing item?

If you are not completely happy with your order simply let us know via email and then post it back to us:

enquiries@palmerstores.com

PalmerStores
37-39 Market Place
Great Yarmouth
Norfolk
NR30 1LU

Don't forget to keep your proof of postage!

When will my order be despatched?

Most of our products are stocked in our Great Yarmouth store which is where everything is dispatched from. However, we do have some lines that will be coming from our other stores or directly from the suppliers.

Where products are in stock at our Great Yarmouth store you can expect the order to be dispatched on the same day you order. Products coming from our other stores will take a few days to get to us and so will be dispatched within 3 working days. Anything that is coming straight from the supplier will be dispatched within 4 working days.

I made a mistake when placing my order

Don't worry! Just email or call us and we'll sort out the issue as soon as we can.

Email: enquiries@palmerstores.com
Telephone: 01493 844291

I'm happy with my order and wish to leave a testimonial or product review

We’re very happy that you’re pleased with your purchase!

You can review the product, our service or both by going back into your product page. Click on ‘add your review' then fill in your name, your email address (this is for our reference only - it will not appear on the review) and your review then rate your over experience and click submit. Simple!

Do you offer a shipping discount?

If you spend £30 or over on your order - shipping is completely free!

I received a wrong or faulty item

If the goods we deliver are not what you ordered or are damaged, defective or the incorrect quantity, then we shall have no liability to you unless you notify us, in writing, of the problem within 10 working days of the delivery of the goods in question 

If you do need to notify us of a problem please ensure you do so in writing, either by email:
enquire@palmerstores.com

Or post:

Palmers Department Store
37-39 Market Place
Great Yarmouth
Norfolk
NR30 1LU

Can I collect in person?

Yes! If you live close by to any of our stores you can pop by to pick up your order. Just click the Callback option at the checkout and when we phone you back tell us when you want to come in and collect. We'll get your order ready for your chosen day of collection.