Delivery & Returns

Standard Delivery

Our standard delivery charge for orders below £50.00 is £5.00. 

Delivery is FREE for any orders of £50.00 or above.

We offer standard delivery within mainland UK only. If you are outside of mainland UK (e.g. Northern Ireland, Channel Islands, Scottish Highlands or any UK islands) please contact us at enquire@palmerstores.com before placing your order to avoid disappointment.

We deliver 5 days a week - Monday to Friday (excluding bank holidays). We aim to deliver within 5 working days of receipt of your order.

Delivery methods

We use Royal Mail, DPD Local or Hermes to deliver our parcels. Which method we use depends on the size and weights of the parcels.

For delivery of smaller / lightweight items we use Royal Mail.

For delivery of larger / heavier items we use DPD Local or Hermes. A signature will be required upon receipt of the goods. We cannot book a specific time for delivery but a card will be left if no one is present with instructions on how to pick-up / arrange re-delivery of your parcel. Please note that DPD Local do not deliver on Saturdays or Sundays.

Out of stock items

Occasionally our stores may run out of stock before we are able to update the website. Where the items are current and in stock with our suppliers (i.e. not discontinued) we will get replenishment stock delivered. This may result in a short delay in the dispatch of your order but you will be contacted via your specified email address to inform you of any such delay.

Returns Policy

We are happy to refund any unsuitable item* when it is returned to us within 28 days of receipt. You’ll need to pay the return postage and we recommend you keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please email us at enquire@palmerstores.com to notify us of your intent to return.

We will refund your payment within 7 days of receiving the returned products. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Faulty Items

Should you receive a faulty item please contact Customer Services by email at enquire@palmerstores.com or by phone on 01493 841 242 stating your order number and the nature of the fault. Please do not return faulty items without contacting us first.

*Please see below for exceptions:

For hygiene reasons we cannot accept the return of duvets, pillows, mattress protectors or pillow protectors.

We cannot accept the return of curtains if the heading tape has been pleated (i.e. when the strings have been pulled). Please ensure you are completely happy with your curtains before hanging them.