Delivery & Returns

Christmas / New Year Delivery

Please allow up to 8 working days for items ordered over the busy Christmas period.

Delivery Information

We offer standard delivery within mainland UK. Delivery is FREE for any orders over £30.00.

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

We deliver 5 days a week - Monday to Friday (excluding bank holidays). We aim to deliver within 5 working days following the date of your order but to avoid disappointment, please allow 8 working days. For maximum efficiency we use Interlink Express (www.interlinkexpress.com) for all of our large deliveries where a signature will be required upon receipt of the goods. As we use a courier, we cannot book a specific date or time for delivery. A card will be left if no one is present with instructions on how to pickup/arrange redelivery of your item. Smaller, non-fragile items will be sent via Royal Mail.

Returns Policy

For items purchased from our online store we guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 28 days of receipt. Refunds will be issued via your original method of payment. To return your items please email us: enquire@palmerstores.com.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. (We will refund carriage for both purchase & return only if the goods are faulty).

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. You will be refunded on to the card or PayPal account that the goods were purchased with. If your card expires before we process your refund please contact our customer services team (01493 844 291) with your order number, postcode and new card details.