Delivery & Returns

Standard Delivery

We offer standard delivery within mainland UK only. Our standard delivery charge for orders below £30 is £4.95.

Delivery is FREE for any orders over £30.00.

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

We deliver 5 days a week - Monday to Friday (excluding bank holidays). We aim to deliver within 5 working days following the date of your order but to avoid disappointment, please allow 8 working days.

Delivery of smaller / lightweight items

For small or lightweight items we use Royal Mail.

Delivery of larger / heavier items

We use Interlink Express (www.interlinkexpress.com) Next Day Service for most of our deliveries. A signature will be required upon receipt of the goods. We cannot book a specific date or time for delivery but a card will be left if no one is present with instructions on how to pick-up/arrange re-delivery of your items.

Once your order has been dispatched you will receive a dispatch email with a consignment number. To track this order you can input this number into the top right ‘Search or Tracking’ box on the Interlink website. Please note, Interlink do not deliver on Saturdays or Sundays.

Out of stock items

Occasionally our stores may run out of stock before we are able to update the website. Where the items are current and in stock with our suppliers (i.e. not discontinued) we will get replenishment stock delivered. This may result in a short delay in the dispatch of your order but you will be contacted by us to inform you of any such delay.

Delivery of beds & mattresses

All beds and mattresses are delivered direct from our suppliers*. Delivery for these items usually takes between 16 to 24 working days. After the order has been placed and confirmation has been received you will be called by the supplier to arrange a delivery time.

Silentnight Beds & mattresses

Normal delivery lead-times will be 14 working days.  The lead-time may be altered due to annual holidays but you will be informed of any changes. (Please note that an extra 10 days will be required for outlying areas).

Once orders are received from the Palmers and scheduled for delivery, the customer will be contacted directly by the Silentnight.  Where a telephone number has been provided, we will make up to 3 attempts to contact you.  In addition, you will receive a letter informing them of the planned delivery date and delivery window.  The delivery windows are currently defined as before 13.30pm or after 11.30am.

If you are not in, or need to make other arrangements to take the product on the planned delivery day, we will reschedule the order and re-allocate the product.

Returns Policy

For items purchased from our online store we guarantee to refund any item* you are not completely happy with when you return it to us in saleable condition within 28 days of receipt. Refunds will be issued via your original method of payment. The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the funds to show in your account. To return your items please email us: enquire@palmerstores.com.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items. (We will refund carriage for both purchase & return only if the goods are faulty).

*Please note: For hygiene reasons we cannot accept returns of bed care, beds and mattresses. This does not affect your statutory rights.