Delivery & Returns
Order before Monday 19th December for delivery in time for Christmas!
We offer standard delivery within mainland UK only. Our standard delivery charge for orders below £50 is £5.00.
Delivery is FREE for any orders over £50.00.
We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.
We deliver 5 days a week - Monday to Friday (excluding bank holidays). We aim to deliver within 5 working days following the date of your order but to avoid disappointment, please allow 8 working days.
Delivery of smaller / lightweight items
For small or lightweight items we use Royal Mail.
Delivery of larger / heavier items
We use Interlink Express (www.interlinkexpress.com) Next Day Service for most of our deliveries. A signature will be required upon receipt of the goods. We cannot book a specific date or time for delivery but a card will be left if no one is present with instructions on how to pick-up/arrange re-delivery of your items.
Once your order has been dispatched you will receive a dispatch email with a consignment number. To track this order you can input this number into the top right ‘Search or Tracking’ box on the Interlink website. Please note, Interlink do not deliver on Saturdays or Sundays.
Out of stock items
Occasionally our stores may run out of stock before we are able to update the website. Where the items are current and in stock with our suppliers (i.e. not discontinued) we will get replenishment stock delivered. This may result in a short delay in the dispatch of your order but you will be contacted by us to inform you of any such delay.
For items purchased from our online store we guarantee to refund any item* you are not completely happy with when you return it to us in saleable condition within 28 days of receipt. Refunds will be issued via your original method of payment. The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the funds to show in your account. To return your items please email us: firstname.lastname@example.org.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items. We will refund carriage for both purchase & return only if the goods are faulty.
For hygiene reasons we cannot accept returns of bed care, beds and mattresses.
The return of curtains will not be accepted if the heading tape has been pleated (i.e. strings pulled).
This does not affect your statutory rights.